FREQUENTLY ASKED QUESTIONS
BUY, TRADE, AND SELL YOUR GEAR AT TWIN TOWN GUITARS
- Can I trade my guitar, amplifier or other music gear?
- Can I sell my music gear on consignment?
- Can I sell my music gear outright?
- What resources do you use to value used gear?
MAIL ORDER FROM TWINTOWN.COM
- How do I order an item from twintown.com by mail?
- What shipping services do you use for orders from twintown.com?
- What methods of payment do you accept?
- What is your return policy?
RENTAL FROM TWIN TOWN GUITARS
TWIN TOWN GUITARS REPAIRS AND SERVICE
- Can you repair my instruments, effects or amplifiers?
- What is the Turn-Around time for a Set-up or Repair?
- What does the Twin Town “25 Dollar Set-Up” include?
- What repairs need to be sent Off-Site?
- Do you offer expedited service or guaranteed turn-around times for Guitar/Amplifier Repairs and Service?
TWIN TOWN GUITARS LESSON PROGRAM
- How do I get scheduled for lessons at Twin Town Guitars?
- What are your lesson rates?
- What instruments are currently taught at Twin Town Guitars?
- Should I schedule a half-hour lesson or would a full hour be better?
- What are your policies regarding payment and attendance?
- Do Twin Town Guitars students get an opportunity to perform?
- What specific teaching methods are used, will I learn tablature or reading notes?
- Do you offer Group Lessons at Twin Town Guitars?
BUY, TRADE, AND SELL YOUR GEAR AT TWIN TOWN GUITARS
Can I trade my guitar, amplifier, or other gear? back to top
Yes, Twin Town Guitars can trade for your guitars, amps and other gear but we have to check it out here at the store and determine its value before we can give a figure for trade-in. No Exceptions.
Can I sell my music gear on consignment? back to top
Yes, we can sell your guitars, amps, and other gear on consignment with rates starting at 75%. For a small commission we can take the hassle out of selling your used gear on Ebay or Craigslist and each item you bring in will be listed online at www.twintown.com.
Can I sell my music gear outright? back to top
Yes, we can buy your guitars, amps and other gear outright from you but there are a few conditions:
- Only Andrew Bell, the store owner, can buy gear from you outright.
- We have to check it out here at the store and determine its condition and value.
- You need to provide a valid US ID and we’ll write you a check.
What resources do you use to value used gear? back to top
At Twin Town Guitars we price used music gear at its market value using Blue Book resources and Ebay analysis as points of reference but the main factor is our own inventory record of prices we’ve sold used gear from Twin Town Guitars in the past.
MAIL ORDER FROM TWINTOWN.COM
How do I order an item from twintown.com by mail? back to top
To order contact us directly at sales@twintown.com or by calling the store to obtain a quote for shipping to your door. All shipping fees are to be paid by the buyer and we require insurance for the full sale price. Twin Town Guitars reserves the right to refuse shipping an item for any reason.
What shipping services do you use for orders from twintown.com? back to top
USPS Priority Mail and Fed Ex Ground are preferred, but we can ship via UPS at your request. International orders ship only by USPS Global Priority or USPS Global Express.
What methods of payment do you accept? back to top
Twin Town Guitars does not accept personal checks.In the store Twin Town Guitars accepts:
- Cash
- Visa, Master Card, Discover and American Express.
For Mail Order Twin Town Guitars accepts:
- Payment through paypal.com
- U.S. money order
- Visa, Master Card, Discover and American Express credit cards by phone
- No Personal Checks, No Exceptions
What is your return policy? back to top
In the Store:
- 24 hours for Cash Back refund
- 48 hours for Store Credit refund
Mail Order:
- Contact us no later than 24 hours after delivery in the case of an issue
- We cannot guarantee a return authorization.
RENTAL FROM TWIN TOWN GUITARS
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Do you offer gear for Rental? How much does it cost?back to top
We can rent any used gear that belongs to Twin Town Guitars. Rental fees for most items begin at a rate of just $20 a night. You need a valid US ID and credit card for the deposit amount required- equal to the sticker price of what you are renting. Rental fees are transferable as store credit to the sale price of an item if you decide you’d like to own it. We also rent a Kustom Profile One P.A. system and microphone set for events for $45 a night.
TWIN TOWN GUITARS REPAIRS AND SERVICE
Can you repair my instruments, effects or amplifiers?back to top
Twin Town Guitars offers complete Guitar and Amplifier repair. This includes our famous $25 Set-Up, Guitar and Tube Amplifier service on-site at the store, as well as Solid State Amplifier and Pedal Effect repairs and Custom Luthier work done off-site by our Twin Town technicians. If it's been broken, there’s a good chance we can fix it for you.
What is the Turn-Around time for a Set-up or Repair?back to top
Repairs and Service issues are addressed in the order they are brought in unless we are awaiting a part order or direction from the customer. Due to these situations WE CANNOT GUARANTEE TURN-AROUND TIMES on Guitar and Amplifier Service, However general turn-around times for repairs and service at Twin Town Guitars are as follows…
- ONE WEEK OR LESS: For Guitar Set-Ups or other on-site Repairs.
- TWO WEEKS OR LESS: For Tube Amplifier, Solid State Amplifier, or Custom Luthier Service.
What does the Twin Town “25 Dollar Set-Up” include?back to top
- Neck adjustment
- Intonation
- Electronics test and cleaning
- Re-stringing and polishing your guitar
- *Price of new strings and other parts is not included
- *Set-ups for 12 string guitars, Floyd Rose, Kahler, or other locking tremolo systems is $35
What repairs need to be sent Off-Site?back to top
- New bridges crafted for arch-top guitar, banjos and mandolins
- Guitar neck heat press treatment
- Re-fret (nickel or stainless steel available) or fret dress treatments
- Custom routing for electronics
- Broken headstocks
- Cracked acoustics
- Instruments re-built at an hourly rate
- most solid state amplifier repairs
- most pedal effect repairs
Do you offer expedited service or guaranteed turn-around times for Guitar/Amplifier Repairs and Service?back to top
If you are in need of a last minute repair bring your instrument in to the store to be checked out by our technicians. If they determine that the repair can be accomplished within a limited time they will offer the option of Guaranteed Service by 5 pm the following day for a Rush Fee.
RUSH FEES ARE:
- An Additional $25: For Guitar Set-Ups or other on-site Repairs
- An Additional $40: For Tube Amplifier or other on-site Repairs
- Sorry No Rush Fee Service for Off-Site repairs
TWIN TOWN GUITARS LESSON PROGRAM
How do I get scheduled for lessons at Twin Town Guitars?back to top
Register on-line or give Adam, the Twin Town Lesson Coordinator, a call at 612.822.3334. After you provide some basic information, you or your child will be matched with the instructor best suited to your schedule and skill level. Please see our instructor bios for more information about our talented instruction staff.
What are your lesson rates? back to top
- Lesson rate is $25 per half-hour for all teachers. Please make payment by either cash or check.
What instruments are currently taught at Twin Town Guitars? back to top
- Guitar
- Pedal Steel Guitar
- Bass Guitar
- Piano
- Voice
- Drums/Percussion
- Music Theory
Should I schedule a half-hour lesson or would a full hour be better? back to top
We recommend starting at one half-hour, once a week. Once you get to know your teacher and understand your skill level the student can then discuss other options with his or her teacher if a longer lesson is desired. There is no definitive answer to how many lessons a student will need to learn the basics but we suggest signing up for four lessons to start.
What are your policies regarding payment and attendance? back to top
Most of our teachers have policy sheets including their rules on payment, cancellations, and some of their teaching philosophies that they will give out at the first lesson. These are designed to inform the student on what you can expect from the teacher as well as what they expect out of the student. If anything is unclear, please don’t hesitate to ask your teacher. All of our teachers accept cash or personal checks for payment.
Do Twin Town Guitars students get an opportunity to perform publicly? back to top
We strive to give the student a live experience at a venue around town. Our current and past students have had a blast doing it. Recitals are 100% optional but are strongly recommended, as they are a key element of performance. Being on stage is a moment you will never forget! Currently, Twin Town has two recitals a year:
- One in late spring
- Another at the end of the year for the holidays
What specific teaching methods are used, will I learn tablature or reading notes? back to top
Each individual learns differently than the next, so our teachers are qualified for various levels of skill and also understand the importance of customizing the lesson to fit a student's needs. Depending on the student's age or previous experience, most teachers begin with an introductory book or basic chords and eventually follow up with actual sheet music and/or tablature. If the student already has previous instruction and wants to improve specific aspects of their playing, that is no problem. Our teachers can jump right in so the student can get to work on weaknesses, such as improvisation and technique, to name a few.
Do you offer Group Lessons at Twin Town Guitars? back to top
Yes! Please see our wide range of group programs.
